How much will it cost to move my vehicle?

Prices will vary based on several factors like, distance, time of year, population density of origin and destination, size of vehicle, and many others.  Call us at 800-348-6210 to get your custom transport rate.  The least expensive time of year to move a vehicle is in the winter.  Most people will move to a new location in the spring and summer.  Many carriers will fill their trucks up and you will be charged a premium during these times while at the same time get poor service.  At TVC prices will rise somewhat in the summer, but you will get the same great service year round. 

How do I pay for my move? 

We accept Master Card, VISA and American Express or Discover.  You can pay for your move up front, or you can pay a small deposit and pay COD for the rest when the driver picks up your vehicle from you, or drops it off. 

Is my deposit refundable?

Yes, if we are unable to get your vehicle assigned to a truck within 15 days, we will cancel your move and refund your deposit in full. 

Beware!  Some companies will take a deposit from you and will never give you a refund, even if they are never able to move your vehicle.  I have heard countless stories of people who paid a deposit and after months of waiting, their car never moved and they never got their deposit back. 

Is my vehicle insured while being transported? 

Yes.  The US Department of Transportation requires all carriers to insure your vehicle up to $50,000.  Each of our drivers must provide us with a copy of their current insurance policy before we will dispatch any vehicle to them.

Beware! Some of our competitors will charge you extra for “Valuation Coverage.”  Their Bill of Laiding will be written such that you are agreeing that they will not cover any damage to your vehicle unless you pay extra for their “Valuation Coverage.”  This is just their way of bilking more money out of you.  Read the fine print and ask lots of questions.  The oldest and most reputable vehicle transport companies are among those who will use this trick to separate you from your money. 

Can I track my vehicle while it is in transit? 

Yes, you can call your vehicle relocation specialist and he/she will find out where your vehicle is at in the process. 

Beware! many of our competitors will advertise that they have real time satellite tracking.  Many people fall for this, only to find out that the “Satellite Tracking” is only on some of their carriers, or that there is no satellite tracking at all.  A quick trip to www.epinions.com will reveal that even the biggest and most established vehicle transport companies will use this trick to get your business. 

At TVC we believe that an informed customer is a happy customer.  We will always be upfront with you and we will strive to sell you what we can deliver, and nothing more. 

Do you ship cars and tucks? 

Yes, we specialize in passenger vehicles, both cars and trucks. 

Do you ship motorcycles? 

Yes.  We ship motorcycles all over the united states. 

Can I put household and personal items in my vehicle to be shipped? 

The Department of Transportation allows you to put up to 100lbs of personal items in the trunk of your vehicle while it is being transported.  You will want to make sure that you do not put breakables in your vehicle, and you will want to make sure that your belongings are secured so they do not move around during shipment.  

If you are moving a truck, you MAY NOT put any personal belongings in the bed of the truck.  This will cause a safety hazard. 

Please keep in mind that items must be in the trunk or some other secured area where they cannot be seen.  We are not responsible for personal items that are stolen or broken while in transit.  Do not have any items in the vehicle that will in ANY WAY block the field of vision for the transport driver while he is loading or unloading your vehicle from the vehicle transport. 

How much gas should I have in the vehicle? 

You must have between ¼ and ½ tank of gas in the vehicle prior to shipment.  The transport driver will need to drive the car while loading and unloading the vehicle transport.  If your vehicle does not have sufficient fuel for loading and unloading, you may be charged an extra fuel fee. 

Will anyone drive my vehicle while it is in transit? 

Only the transport driver will be driving your vehicle while it is in transit, and that will only be for the purpose of loading and unloading your vehicle from the vehicle transport. 

What if my vehicle breaks down while in transit? 

You should make sure that your vehicle is in good working order before transit.  If your vehicle breaks down during transit, you may be charged an additional fee for inoperable vehicles. 

Do you move vehicles that do not run? 

Yes we do.  Obviously it is more difficult to load and unload a vehicle that does not run, do there is an additional charge for this service. 

What happens if there is an accident and my vehicle is damaged?

Any insurance that you have on the vehicle will be considered primary insurance in the event of damage.  In addition to your insurance, we require all our drivers to carry cargo insurance that will cover damage to your vehicle up to $50,000.  

In the event that there is damage to your vehicle, we will provide you with the contact information and insurance information for the carrier so that you can get your claim resolved as quickly as possible.